Communication

The most important thing in communication is to hear what isn’t being said.
Peter F. Drucker

People within Organizations, often do not “speak”; they talk about superficial issues without dealing with the heart of the matter.

In this way the real issues are not faced; everybody knows about them, how meaningful and true they are … but nobody actually”talks”.

The result is a combination of misunderstandings, resentment, unexpressed opinions, that do not allow to deal with issues within an healthy framework. Motivation, energy, enthusiasm decrease and deteriorate. Frustration is likely to increase and lead to people to interactions dominated and polluted by harmful negative emotions.

Natually, bringing “undiscussable” issues into the open requires caution, respect, and particularly, skillsspecific approaches. and

We facilitate communication processes that help dealing with complex issues, improve relationships, lead to solutions and breakthroughs, while increasing engagement, motivation and energy towards shared goals.

We establish and develop autonomous capabilities as to communication processes with these characteristics,

When unproductive conflict is undermining activities and relationships, we may consider mediation and we would work toward the construction of competencies related to the experience of conflict and its mediation.

We work inside single organizations, and we offer “Difficult Conversation”, a public Workshop meant to have partipants coming from different Organizations.